Return & Refund Policy

At Dimpe Fashionables, customer satisfaction is our priority. We carefully inspect every piece before dispatch to ensure it reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only under the following circumstances:

• You receive a damaged or defective product.
• You receive the wrong item.
• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

• Products that have been used, worn, or damaged after delivery.
• Items without their original packaging.
• Products purchased during special sales or promotional offers (unless damaged or incorrect).
• Change of mind or personal preference.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method.
• Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We offer replacements or exchanges only if:

• The product is damaged during transit.
• You receive an incorrect item.
• The product has a verified manufacturing defect.

Replacement requests must be made within 48 hours of receiving your order.

Return Process

1. Contact our customer support within 48 hours of delivery.
2. Share your order number and photos/videos showing the issue.
3. Our team will review your request.
4. If approved, we will provide return instructions.
5. After inspection, your replacement or refund will be processed.

Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• If cancellation is approved before shipment, the full amount will be refunded to the original payment method.

Damaged Packages

If your package appears damaged during delivery, we recommend taking photos before opening it and contacting our support team immediately. This helps us resolve the issue quickly.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Dimpe Fashionables
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]